Refund & Cancellation Policy

Papua Expedition – Honest, Small-Scale, and Fair

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We understand that travel plans can change, and we aim to be as transparent and fair as possible. However, our trips require long-term preparation, coordination with local communities, and non-refundable reservations for transport and logistics. For this reason, the following policy applies to all bookings:

 

Booking Deposit

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• A 20% deposit is required to confirm your booking.
   

• This deposit is non-refundable, as it secures local services, accommodation, and guides in advance.
   

 

Final Payment

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• The remaining 80% must be paid no later than 4 weeks before the trip begins.
   

• If the full payment is not received by then, your booking may be released and your deposit forfeited.

 

Cancellations by the Guest

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• More than 4 weeks before trip start:
  Deposit is retained, any additional payment will be refunded.
   

• Less than 4 weeks before trip start:
  No refund possible, as all costs on location have already been committed.
   

We recommend that all guests purchase travel insurance that covers trip cancellation, illness, or delay.

 

Cancellations by Papua Expedition

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If we are forced to cancel a trip due to safety concerns, natural disasters, or other force majeure events, we will:

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• Offer to reschedule your trip, OR
   

• Provide a partial refund depending on unrecoverable local costs.
  
  We will always work with you to find the fairest and most transparent solution.
   

 

Delays and Changes

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Please note: In Papua, delays due to weather, boat schedules, or transport are common.

We cannot provide refunds for interruptions or changes beyond our control, but we will always do our best to adapt the experience and support you during unexpected situations.

 

If you have questions or special concerns about timing, payments, or refunds—don’t hesitate to contact us here.